Refund policy

1. Unactivated licenses

You may request a refund within 7 calendar days of purchase if the license has not been activated in the launcher. For this policy, activation means linking the launcher so the service is available for use.

The period starts with the original purchase, including for gifts. After 7 days, unactivated licenses are not refundable for a change of mind.

2. Activated licenses

Once the launcher has been linked, change-of-mind refunds are no longer available, even if you have not started a radar session. Reinstalling or changing PCs does not reset activation. An established malfunction remains an exception.

3. Malfunctions

Contact support with a description of the fault, the error message and any steps or screenshots that help establish it. Do not include sensitive information.

An established malfunction may qualify for a refund after activation and outside the 7-day period. An unsupported setup is not by itself a malfunction; the product must still meet the functionality offered.

4. Requesting a refund

If Discord support is available in your account, use a ticket. Otherwise email admin@shaitan.cc. Include your order ID or receipt and purchase email. No reason is required for an eligible unactivated-license refund.

For a malfunction, include the available evidence. Never send full product keys, access codes, passwords or full card details. Gifted keys are refunded against the original purchase.

5. Refund and access

Refunds use the original payment method unless you expressly agree otherwise without additional cost. No refund fee is charged. Applicable mandatory deadlines are respected; bank processing times may vary.

A confirmed refund revokes the linked license and removes its unused time. Revoking Lifetime does not restore replaced term time. If your access does not match the agreed refund, contact support.

6. Mandatory rights

These commercial conditions do not limit mandatory withdrawal rights or remedies for a product that does not meet the contract. Where different deadlines or remedies are required, those rights take precedence.